Refund Policy

Last updated: September 15, 2026

This page describes refunds for Deployka services: prepaid hosting, service packages, and internal balance funding. It supplements our Terms of Service and Privacy Policy.

1. General rule

1.1. Charges are prepaid for the service period. Unused balance is generally not paid out as a card refund, except in the cases below and where consumer protection law requires it.

1.2. Payments are also subject to the rules of the provider shown at checkout (Heleket, Lava, Telegram Stars, CryptoBot, LZT Market, or Tribute). Availability depends on country, currency, and current configuration.

1.3. Cancelling a project stops future internal-balance charges. It does not automatically create a cash refund for a service period already started unless required by law or stated at checkout.

2. When a refund is available

• Billing error: double charge, wrong package, or confirmed payment without service activation or credit — after review we refund the payment or correct activation.
• We failed to deliver a paid service (e.g. a reserved VPS was not created within the promised window) — we refund in full or prorated per that offer.
• We terminate service on our side without an AUP violation by you — we refund the unused prorated balance (see Terms).
• Deleting a paid project within the grace window shown in the dashboard — remaining credit returns to your account balance.
• Mandatory refunds under applicable consumer protection law (including a cooling-off right where it applies).

3. Non-refundable cases

• Expired or partially used prepaid hosting after a normal cancellation.
• Suspension or deletion for AUP, legal, or infrastructure-partner violations.
• Issues caused by your code, ENV, bot tokens, third-party APIs, or dependencies.
• Payment-provider fees, FX differences, and Stars/crypto invoices the provider cannot reverse.
• Free Nano (no payment — no cash refund).

4. How to request a refund

4.1. Email support@deployka.dev or open a ticket in the dashboard / Telegram bot @deploykabot. Include account email, payment date and ID, amount, currency, method, project, and reason.

4.2. We normally review a request within 5 business days. An approved refund is sent to the original method where technically possible. Deployka balance is used instead of a cash refund only with customer agreement or when it is the only method supported by the provider.

4.3. After approval, posting time depends on the provider and bank and is normally 5–10 business days for cards. Cryptocurrency, Stars, and marketplace-balance refunds may be limited by the relevant provider.

5. Contact

Refund questions: support@deployka.dev · @deploykabot · all contacts.